Thank you for writing and sharing this. Really loved the simplicity of the tracker and the conscious focus on the big picture. Could you also share the breakdown of design quality and shipping quality metrics? Are these essentially the % of defects that root cause to design issue vs. implementation issues?
Yes. We categorise and count issues raised on our support tickets. If the user is unable to figure out how to do something it's a design issue. If the user faces a bug that's an implementation issue. We also use our Sentry metrics to gauge implementation quality. We also run A/Bs on all new features to find defects.
You are an excellent teacher sir. Thanks for all the posts.
Thank you for writing and sharing this. Really loved the simplicity of the tracker and the conscious focus on the big picture. Could you also share the breakdown of design quality and shipping quality metrics? Are these essentially the % of defects that root cause to design issue vs. implementation issues?
Yes. We categorise and count issues raised on our support tickets. If the user is unable to figure out how to do something it's a design issue. If the user faces a bug that's an implementation issue. We also use our Sentry metrics to gauge implementation quality. We also run A/Bs on all new features to find defects.